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CRM (Customer Relationship Management)

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Incident Management

AS A Customer I WANT TO create an incident ticket SO THAT I can complain about something ACCEPTANCE CRITERIA as a customer I have some question/concern/complain I want to share with the (Marketplace) Operator, after I created the incident ticket i...
Guest 15 days ago in CRM (Customer Relationship Management) 0 New

B2B - share a confirmed order

In the B2B Order History, where we have Reorder, Return etc., can we also have a 'Share' option? This would be useful in cases where each order needs to be confirmed by the B2B Operator (based on either manufacturing planning process, profitabilit...
Sanjay Vaniyambadi Jayakumar 6 months ago in CRM (Customer Relationship Management) 0 New

Add an extension point to CompanyEntityManager

Pyz\Zed\Company\Persistence\CompanyEntityManager In method saveCompany after the line $companyTransfer->fromArray($spyCompany->toArray(), true); add plugin extension point.
Zanggar Muratkhan 8 months ago in CRM (Customer Relationship Management) 0 Ready for Approval/Refusal

Add extension points to CompanyMapper

Spryker\Zed\Company\Persistence\Mapper\CompanyMapper: 1) mapCompanyTransferToEntity method: add plugin extension point before return; 2) mapEntityToCompanyTransfer method: add plugin before return.
Zanggar Muratkhan 8 months ago in CRM (Customer Relationship Management) 0 Ready for Approval/Refusal

Budget per business unit in B2B

We need to enable a budget in a B2B unit. We currently have a per-order limit, which is not very useful in real life because the buyer (Kevin!) can just divide up the items and place multiple, smaller orders - thereby evading scrutiny. If we add a...
Sanjay Vaniyambadi Jayakumar 9 months ago in CRM (Customer Relationship Management) 0 Long Term Roadmap

Merchants can receive notifications from the operator

Merchants can receive notifications from the operator and respond.
Mashay Constantine-Yon 10 months ago in CRM (Customer Relationship Management) 0 In review

Merchant & Customer Chat services

A Messaging service for customers and merchants to interact in any way
Mashay Constantine-Yon 10 months ago in CRM (Customer Relationship Management) / Merchant Management / Technology Partnerships 3 In review

Ability to change the sales order content after the purchase

Customers want to amend their orders after their purchase.
Jeremy Fourna 10 months ago in CRM (Customer Relationship Management) / OMS (Order Management System) 0 Long Term Roadmap

Customer Account Dashboard

A visual dashboard for business customers (B2B) so they can visualise their orders, returns etc.
Guest 11 months ago in CRM (Customer Relationship Management) 0 In review

Annex Cloud as loyalty provider

Build integration to Annex Cloud, https://www.annexcloud.com/ as loyalty solution.
Jeremy Fourna about 1 year ago in CRM (Customer Relationship Management) / Technology Partnerships 0 Long Term Roadmap